What is the difference between a la carte florals and your bespoke services?

In short, our a la carte florals put more creative control in the hands of our skilled florist. The service is more streamlined, requires less lead time, has no service fees in place, and a lower $300 minimum order. We’ve modeled the offerings after the most commonly requested color combinations and sizes, which removes a lot of the guessing work for our customers. 

By sticking to set color palettes and leaving creative direction in the hands of our team, we’re able to bypass service fees and ensure the process is more straight-forward while still offering quality, unique florals.

Alternatively, our bespoke services are much more collaborative in approach and completely customizable. We require a minimum $10,000 investment for custom floral designs.  

We truly believe you can achieve a gorgeous floral plan with either option. 

Please see this breakdown for further clarification.

How far in adance can I place my order?

You may place your a la carte order up to 6 months from the current date.

When is the latest I can place my order?

You can place your order up to 14 days before your event date. However, we recommend placing your order at least 30 days in advance. That ensures we'll have enough time to plan accordingly.

Do you offer payment plans?

We do not offer payment plans at this time. All items must be purchased in advance for us to properly plan for your event.

Is there a contract or agreement I need to sign to purchase? 

Yes, during the checkout process, you will be asked to agree to our a la carte agreement. You can review the Terms and Conditions in advance here.

Who will be making my flowers?

Your designs will be made by the same skilled artists responsible for our bespoke event services. We work with a team of experienced designers that we’ve personally vetted and trained.

Can I customize the colors you use?

Our floral artists have selected these colors based on current trends and classic color combinations. We are unable to change colors or accept special requests. If you wish to have a more collaborative experience, we recommend our bespoke design services which start at $10,000.

Can I request a mock-up of what the flowers will look like?

We are unable to provide mock-ups of our a la carte items in advance of your event. Due to the seasonality of floral products, we’ve found that samples do not provide an accurate indication of what you will receive on the day-of.

Can I know in advance the specific flowers you plan to use?

Trust is vital in any relationship - especially with your florist! We have over a decade of hands-on design experience, so leaving the design details and decisions in our hands will ensure we can best do our job and deliver stunning results. 

Due to the nature of materials, we are unable to confirm or guarantee specific flower varieties in advance. We have tight-knit relationships with our growers and suppliers, and being flexible allows us to work with the most special blooms available at any given time.

I want a more elaborate arch/installation/hanging element, etc.

If you have a specific vision in mind or want to discuss something you don’t see in our a la carte collection please email us events@shelovesme.com.

Can I add onto my order after it’s placed?

Yes! We are able to accept add ons to your order up to 2 weeks in advance of the date. Any orders placed less than 2 weeks from your event may incur a rush fee and we will not be able to guarantee the same fresh materials though we will do our best to ensure they match.

Can I remove items from my order?

We are unable to remove items from your order once it is placed.

Can I cancel my order?

You may cancel your order up to 30 days from your event date for a full refund, minus a 10 percent convenience fee. Any cancellations made less than 30 days from the event date will receive credit towards a future order, except in the event we receive a cancellation request within 7 days or less of your event date. Cancellation requests within 7 days of pick up or delivery date will not be accepted and the customer will incur full charges with exception of the delivery fee.

Can I change the date or postpone my order?

We can not accommodate changes to your event date. In the event of a date change or postponement, our cancellation policy would apply. You may cancel your order up to 30 days from your event date for a full refund, minus a 10 percent convenience fee. Any cancellations made less than 30 days from the event date will receive credit towards a future order, except in the event we receive a cancellation request within 7 days or less of your event date. Cancellation requests within 7 days of pick up or delivery date will not be accepted and the customer will incur full charges with exception of the delivery fee.

Do I get to keep the vases?

Yes! 

Will you return at the end of the event to collect everything?

With the exception of our rented copper altar, we will not return to collect the florals. All a la carte vessels and hardgoods are yours to keep or gift to your guests.

Can I provide my own vases or supplemental decor for your team to deliver?

Vases come in all shapes and sizes, so we’re unable to work with client-provided vessels. Our services only cover the purchased goods from She Loves Me, therefore we are unable to store or install any additional decor you may want at your event. 

Do you rent candles?

We do not rent candles, however we sell votives that are yours to keep!

Can I call or stop by the shop to talk about my order?

You are of course welcome to visit either shop during our operating hours, though it’s unlikely a designer will be available to discuss your event. If you have any questions it’s preferable you email events@shelovesme.com.

Can I email any time to talk about my order?

Yes! Email is our favorite way to communicate about your order and ensures we don’t overlook any important details.

What are the a la carte delivery fees? 

Our delivery fees are based on the size of your order and the distance. Our tiered delivery structure is as follows:

* For event orders under $300, our standard zone delivery fees apply from $9.99-$24.99 based on your delivery location

* For event orders between $300-$500, delivery is a flat $30

* For event orders between $500-$1,000, delivery is a flat $50 

* For event orders between $1,000-$2,500, delivery is a flat $75

* For event orders greater than $2,500+ delivery is a flat $125

Delivery fees are subject to change with any additions to your order total.   

Can I have my order delivered to multiple addresses or locations? 

The delivery fee is for one address only. If you require multiple drop offs additional delivery fees will apply. For multiple delivery addresses, we recommend you place one order per each delivery location. For example, if you have a getting ready location and a venue, place one order for the flowers you want to receive at your getting ready location (like your bouquets, boutonnieres, corsages) and one order for the flowers you want to receive at your venue (like your centerpieces). 

Can I opt to pick up my order from the shop instead of having it delivered? 

Yes, there is no fee to pick up your order. We offer event floral pickups from our Eckington location only. Pickup from our Eckington shop is available during our operating hours Tuesday - Sunday.

Do you offer event set up?

We do not offer event set up for our a la carte florals. Items will arrive in water and carefully packaged for a member of your party to place on the day-of. We recommend working with your venue contact, day of coordinator, or trusted friend/family member to place your delivered floral items in their desired location as they will best know your floorplan and event..

Do you offer event break down?We do not offer event break down. With the exception of the rented copper altar, all items are yours to keep or gift to guests.